Privacy Policy

1. Who we are

North Vale Property Maintenance LLC is a veteran-owned lawn care and property maintenance company operating in Fredericksburg, Stafford, Spotsylvania County, and the surrounding Northern Virginia area. If you have questions about this policy or your information, contact us at info@northvalepm.org or (540) 296-4620.

2. Scope

This policy applies to information we collect through this website, including our quote request form and our instant estimate calculator. It does not cover third-party websites we may link to, or the separate privacy practices of the service providers described below.

3. Information we collect

We only collect the information you choose to give us, plus limited technical data needed to run the site. We do not require you to create an account.

a. Quote request form:

• Full name
• Email address
• Phone number
• Property address
• Property type and approximate size
• The services you are interested in and any notes you provide

b. Instant estimate calculator:

When you use the estimate calculator to price your property and send yourself a copy, we collect your name, email address, phone number, ZIP code, the services and property details you enter, your preferred schedule, and the estimate produced. A copy is emailed to you and to our team so we can follow up.

c. Basic technical information:

Our website is hosted by Vercel. Like most web hosts, Vercel automatically processes limited technical information needed to deliver the site and keep it secure, such as your IP address, browser type, and the pages requested.

4. How we use your information

We use the information you provide to:

• Prepare your estimate and respond to your quote request
• Contact you about scheduling and the services you asked about
• Provide, maintain, and improve our services
• Operate, maintain, and secure the website
• Comply with legal obligations and protect our rights

We do not sell your personal information, and we do not share it for advertising.

5. Calls and text messages

When you give us your phone number through the quote form or estimate calculator, you agree that we may contact you by phone call or text message about your request, your estimate, and scheduling. Standard message and data rates may apply. If we text you and you would rather we not, just reply STOP or tell us, and we will stop. We do not share your phone number with third parties for their own marketing.

6. Cookies and analytics

We use Google Analytics to understand how visitors use our website, such as which pages are viewed and how people arrive at the site. Google Analytics sets cookies and processes limited information, including a truncated or approximate IP address and general usage patterns, to produce these reports. We use this only in aggregate to improve the site; we do not use it to identify you personally. Google’s handling of this information is governed by Google’s own privacy policy. You can control cookies through your browser settings, and you may opt out of Google Analytics using Google’s browser add-on.

7. How we share information

We use trusted third-party service providers to operate our business. These providers may process your information on our behalf, solely to perform services for us and consistent with this Privacy Policy. They include:

• Vercel: hosts the website and processes basic technical request data.
• Google: we use Google’s email and workspace services to send and receive the quote and estimate messages generated by this site, and Google Analytics for website statistics.
• Legal and safety: we may disclose information if required by law, or to protect our rights, our customers, or the public.

Each of these providers maintains its own privacy and security practices.

8. How long we keep information

We keep the information you submit for as long as needed to respond to your request, provide our services, and maintain normal business records, and then for a reasonable period afterward. When we no longer need it, we take steps to delete or de-identify it. You may ask us to delete your information at any time.

9. Security

We take reasonable measures to protect the information you submit, including transmitting form submissions over secure connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and limit access to it.

10. Your choices and rights

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, or to opt out of certain uses. Virginia residents have these rights under the Virginia Consumer Data Protection Act. We honor these requests for anyone who asks, wherever you live. To make a request, email us at info@northvalepm.org. We may need to verify your identity before responding.

11. Children’s privacy

This website is intended for property owners and is not directed to children under 13. We do not knowingly collect information from children.

12. Changes to this policy

We may update this policy from time to time. The “Effective date” at the top shows when it was last revised. Material changes will be posted on this page. Our technology providers may change from time to time; this policy applies to any successor tools performing similar functions.

13. Contact us

North Vale Property Maintenance LLC
Fredericksburg, Stafford & Spotsylvania County, VA
Email: info@northvalepm.org
Phone: (540) 296-4620